Customer relationship training in retail (E-Selling Game)
E-Selling Game is an immersive behaviour training game that leads the player in a 3D virtual shop and allows him to slip into the shoes of a salesman in order to improve his interpersonal and sales skills.
He can test his business performance through a serie of virtual dialogues staging all relational aspects involved in a face to face sale (verbal and non verbal communication).
Who is this for:
• Students in sales/business schools.
• Professionals: Salesmen/women, shop assistants, department managers, store managers.
Training context:
• Self-training modules to be used in conjonction with traditional training
• Animation of face to face training sessions
• Individual or collective challenges for salesteams.
An innovative training methodology
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• Awareness to customer relationship for sales teams, • Training through realistic scenarios with thousands of possible combination of dialogues, • Training to the different phases of a sales dialog (discovery of the customer's needs, right words and questions, presentation of the offer, objections, sales' conclusion, additional sales...), • Verbal and non verbal communication (gestures and facial expressions). |
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Type of game: Interactive role playing game in 3D real time.
Structure of the serious game : the player plays the role of a salesman in a computer shop who is helping virtual customers to choose and buy the right product. The player' goal is to optimize its turnover as well as the satisfaction rate of the customers.
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3D immersion and realistical simulations:
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Languages:
• French
• Other languages upon request
Duration:
• 5 minutes for players in the "Free" et "Pro" modes (without trainer supervision),
• Configurable duration in the "Trainer" mode for himself and its team of students.
An automatic training evaluation
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In the Free mode, players have access to the results of their two last sessions: |
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In the Pro mode, players have access to even more detailled reports that track their evolution and compare them with other players: . Detailed history of the player's previous scores, . Average of the past player's scores, . Average of the scores of other players. |
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The "Trainer" mode enables to: . Create a team of students/players, . Check the connexions and scores history of each player of the team, . Configure the duration of the game sessions, . Launch challenges to the team with or without precise goals (turnover, customer's satisfaction, number of sucessful dialogs). |
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Subscription modes: |
Free |
Pro |
Trainer |
| Recommended usage | Discovery | Training | Training |
| 24h/24, 7/7 days access |  |
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Free usage, no annual subscription |
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Full educational content |
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Regular content updates |
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| Non verbal communication | |
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| Detailled scores history | |
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| Average scores | |
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| Ranking / leaderboard | |
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| Export of the scores in Excel format | |
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| Challenge mode | |
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| Email support | |
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Hotline by phone |
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| Player supervision | |
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| Bulk recording of players lists | |
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| Launch of challenges | |
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| Customization of dialogs and translations | |
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on request |
| Customization of graphic design | |
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on request |
| Access (currently only in French) | Play the Free mode | Contact us for a demo |
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| Monthly price | Free | Contact us for a quote | |
(*) The loading time depends on the speed of your internet connexion.
E-Selling Game has been developped in partnership with Skema Business School and le laboratoire GERiiCO de l'Université de Lille 3. This project has been rewarded by the call for projects "Serious Games 2011" of Pictanovo (formerly Pôle Images Nord-Pas de Calais).
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